Keretapi Tanah Melayu Berhad (KTMB) will be going fully cashless for its ticketing system beginning January 1, 2025 for the Klang Valley, as well as northern, southern and east coast sectors, reported Bernama.
The initiative is aimed at fostering a more efficient and competitive society, in addition to aligning with the Malaysian government’s aspiration for digitalisation, prioritising inclusion, security and transparency, according to the rail operator.
The company is currently in a phase of transition until the end of this year, where it is raising awareness among members of the public, particularly with the elderly and disabled, regarding the shift to cashless transactions.
“During this transition period, ticket counters will continue to accept cash transactions. However, once the initiative is implemented, all transactions will be cashless,” KTMB group CEO Datuk Mohd Rani Hisham Samsudin said in a statement.
The initiative is being promoted by KTMB through various channels, including its social media accounts, as well as by the distribution of promotional material at train stations, and announcements on trains. KTMB is also working with local banks to assist individiuals without a debit card at selected stations, the company added.
Frontline staff will also be present at stations to assist users in registering for the KTMB Mobile (KITS) application or the Komuter Link card, by guiding train users through the process of buying tickets through the mobile app or by card. Support will also be provided for buying tickets at ticketing machines, the CEO added.
Further public adoption of cashless transactions is being encouraged by KTMB offering 500 free rail points for the first 1,000 KITS registrations, and the distribution of 1,000 Komuter Link cards at no charge.
According to the report, around 82% of rail passengers use online payment methods for electric trains services (ETS) and Shuttle Tebrau via KITS, while cashless payment systems for KTM Komuter in the Klang Valley and northern regions stand at 71%.
More than three million accounts have been registered for the purchase of ETS, KTM Intercity, Shuttle Tebrau and KTM Komuter tickets through the KTIS mobile app, according to the report.
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